AUDIO: City negotiating new deal with Charter

AUDIO: City negotiating new deal with Charter Click to Enlarge Photo:

Sep 17, 2013 at 10:00 am

ST. CLOUD, Minn. (KNSI) The city of St. Cloud is negotiating a new ten year franchise agreement with Charter to provide cable television services in the city.

Mayor Dave Kleis says it involves cable tv only--and does not include telephone or internet services. 

He says the city and Charter are negotiating how much Charter should pay St. Cloud for using the right of way for its cable infrastructure. Kleis says they're also negotiating things like cusotmer service. He says a survey showed people are not always happy with the service they receive. 

He says during this current round of negotiations, the city wants assurances from Charter that their local Waite Park office will remain open, in the event people want to air complaints about their service. 

The new franchise agreement will be a ten year deal, and requires approval from the St. Cloud City Council. 

Kleis on the cable TV franchise agreement talks that are underway

Kleis says part of these negotiations involve an expected level of customer service

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