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Glitches With New State System Continue

Glitches With New State System Continue Click to Enlarge Photo: Steven Coursolle (KNSI)

Sep 1, 2017 at 4:41 am

ST. CLOUD, Minn. (KNSI) - Stearns County officials say problems with the state's new computer system for renewing vehicle registrations and license plates is continuing to cause problems locally, more than a month after the system was introduced.

"The system just wasn't ready to go live yet," said Randy Schreifels, Stearns County Auditor - Treasurer.

Adding insult to injury, he says the state is blaming some of the deputy registrars for the problems.

"It's not a training issue, it's a system issue," Schreifels said.

He says Stearns County license centers still can't do special plates and it takes 30 to 45 minutes to accomplish some simple transactions.

He says the problem of duplicate titles is causing big problems for dealers.

He understands customers are getting frustrated, and is asking people to be understanding as staff works as hard as they can to navigate the glitches.

Schreifels says some lawmakers are starting to get involved, in the hope of expediting a solution to computer glitches that have caused delays and long lines.

KNSI News has reached out to the Minnesota Department of Public Safety's Driver and Vehicle Services for comment.

 

 

Matt Demczyk

Posted By Matt Demczyk

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